1. Controller
Conviccion Financiera S.L., tax identification number B23944630, registered office at Avda Juan De Borbon 102, Local 4, 30007 Murcia, Spain. Privacy contact: info@asesoresmurcia.com.
2. Data collected
Depending on the interaction, we may process identification and contact details, company and professional information, city, requested service, the content of the enquiry, source page, campaign parameters, communications and information required to prepare or perform an engagement. WhatsApp access records include the details voluntarily entered before the conversation is opened.
3. Purposes and legal bases
- Answer enquiries and prepare proposals: pre-contractual measures and consent.
- Manage professional engagements, invoicing and client relations: performance of a contract and legal obligations.
- Maintain the private CRM, assign enquiries and document follow-up: legitimate interest in organising and securing commercial and professional management.
- Prevent abuse and protect the website: legitimate interest and compliance with legal obligations.
- Send commercial communications only where authorised: consent or another lawful basis permitted by applicable law.
4. Required information and accuracy
Fields marked as required are necessary to process the request. Users must provide accurate information and notify relevant changes. Data about third parties may only be provided where there is a lawful basis to do so.
5. Recipients and processors
Data are not sold. They may be disclosed where required by law or to public authorities, courts, professional bodies, banks, insurers or advisers when necessary. Technology, hosting, email, security and support providers may access data as processors under appropriate contracts and confidentiality duties.
6. International transfers
If a provider processes data outside the European Economic Area, an adequacy decision, standard contractual clauses or another lawful safeguard will be used where required. Information about the applicable safeguard may be requested from the privacy contact.
7. Retention
Enquiries that do not become clients are normally retained for up to 24 months after the last interaction, unless earlier deletion is requested or a longer period is required to address legal claims. Client and billing records are retained for the statutory periods. Security logs are retained only for the time reasonably necessary for their purpose.
8. CRM and access controls
Enquiries are stored in a private WordPress CRM. Administrators can assign records and authorised contributors can access only the matters assigned to them. Activity and follow-up may be recorded to preserve continuity and accountability.
9. Rights
You may request access, rectification, erasure, restriction, portability or objection, and withdraw consent without affecting earlier processing, by writing to info@asesoresmurcia.com and providing sufficient information to identify the request. You may also complain to the Spanish Data Protection Agency at www.aepd.es.
10. Security, minors and updates
Proportionate technical and organisational measures are applied. The services are aimed at companies and adult professionals and are not directed to minors. This policy may be updated when processing activities, providers or legal requirements change.